A little Insight on my Career!!

Significant achievements in the business process and digital collaboration domains:

Before uncovering the key areas where I play a major role, let’s look at my skills sets:

Regarding my services in conjunction with MBA & Associates, the following areas can be highlighted:

  • ICT Solution Provider in Auckland

Known to be the effectual head of MBA & Associates, a highly regarded ICT solution provider, I deliver technology solutions to a multitude of institutions. These belong to Shipping, Processing, Manufacturing, Banking and Financial sectors.

  • Certified Process Master in Auckland

Being a CPM, I believe in giving my 100% to conduct a gap analysis to cut short the disparity between an organisation’s current condition and that of its future visions. This particular service is mostly forwarded to SMEs in order to expose those areas, which requires utmost attention.

  • Business Analysis

Apart from vendor management, business case development, project and change management, there are other spheres where I outshine other consultants. Business analysis is one such area, supporting organisations to identify incompetent business processes and upgrade them for realising new goals.

  • Business Architecture

I leave no stone unturned when it comes to business process improvement. In collaboration with the entire team of MBA & Associates, I ensure a rapid execution of planned objectives by taking the help of an organisational blueprint.

My Skills

  • Business Process Improvement
  • Business Process
  • Process Improvement
  • Business Process Design
  • Business Process Management
  • Process Modeling
  • Business Process Re-engineering
  • Business Transformation
  • Business Analysis
  • Business Architecture
  • Business Requirements
  • Business Strategy
  • Strategy
  • Strategic Planning
  • Change Management

My Experience

About Kenneth

Director Business Process || Digital Analyst || Architect

MBA & Associates
August 1986 – Present (30 years 8 months)

Performing in enterprise transformation requires multiple skills/experiences, i.e. business and process analysis, strategy development, business architecture, ICT solution procurement, vendor management, business case development, project and change management. Following are selected accomplishments using these skill sets:

About Kenneth

Business Analyst

Transpower New Zealand
August 2016 – September 2016 (2 months) | Wellington & Wairarapa, New Zealand

Transpower has 35 servers the length of New Zealand but all were updated independently that was time-consuming. I analysed the separate documents for each server and then consolidated each of the documented processes into a single national process thereby improving productivity.

About Kenneth

Senior BA || Process Integration

Fidelity Life
August 2016 – September 2016 (2 months) | Wellington & Wairarapa, New Zealand

Modelling the business processes and distilling the business rules of Fidelity Life Policy & Customer Management system prior to the integration of the life assurance customer and policy data from an acquired competitor.

About Kenneth

Senior Business Analyst Infrastructure || Process Architecture

Auckland Transport
March 2014 – April 2014 (2 months)

Conduct a formal Business Impact Analysis (BIA), focussing on analysing key business applications and assessing the potential impact of a business disruption.

About Kenneth

Lead Business Analyst

New Zealand Post
September 2013 – October 2013 (2 months)
About Kenneth

Senior Lead Digital Channels

Telecom New Zealand
November 2011 – October 2012 (1 year)

Objective: Create Customer Online Strategy & create Professional Development program.

About Kenneth

Managing Consultant A/NZ Business Transformation || BPM & eBusiness Lead

IBM Global Business Services
June 2010 – June 2011 (1 year 1 month)

Objective: Identify performance improvement opportunities.

About Kenneth


IIBA Australia
2005 – 2007 (2 years)

Education in my first year where I fielded questions from BAs around Australia regarding encountered problems, training advice, next career steps, etc. Second year developed and conducted a survey of members seeking out their expectations of IIBA membership.

About Kenneth

General Manager

PacificNet Communications Ltd
August 1983 – July 1986 (3 years)

IBM approached me to take on the New Zealand & Australia franchise of Manof Communications Ltd of Israel along with an IBM Series/1 sales distributorship. The product we sold and supported enabled international banking payments via the international SWIFT network and TELEX.

I won customers such as Bank of New Zealand with sites in London, Sydney & New York, Westpac with sites in London & New York, and Chase-AMP Bank in Sydney.

About Kenneth

Marketing Representative

January 1977 – July 1983 (6 years 7 months)

January 1977 - April 1983 IBM New Zealand Limited
Marketing Representative, 100% Club Sales Awards in 1978 & 1979, and runner-up in 1979 Golden Circle Sales Award for Australasia
Program Marketing Manager Local Government
Program Marketing Manager Retail

About Kenneth

Regional Sales Manager || Wellington || South Island

April 1973 – January 1977 (3 years 10 months)

Systems Engineer
Marketing Representative



Business Process Analyst - Wellington, New Zealand

Kenneth C Mortimer is a Analyst/Architect in Business Process Improvement & Digital Business Transformation based in Auckland, New Zealand. He has a Postgraduate in Electronic Commerce from Curtin University of Technology... Read More