Kenneth C Mortimer is a Analyst/Architect in Business Process Improvement & Digital Business Transformation based in Auckland, New Zealand. He has a Postgraduate in Electronic Commerce from Curtin University of Technology (1999-2000).
He developed a new customer-focused, social media oriented, digital environment, enabling organisational change through customer self-service 24/7 at Telecom NZ aimed at reducing $100+ million annual costs of operating call centres.
Kenneth is a strategic thinker identifying problems, delivering robust solutions, enthusiastic for project deliverables and a leader who is consultative, performs as a collaborating team member, and an effective mentor.
Kenneth Mortimer’s career revolves around business processes in an urge to improve them and achieve SCOs (Successful Customer Outcomes). Being a Business Process Analyst, his role extends to Digital Business Transformation and Digital Business Improvement in Auckland.
His comprehensive knowledge is an outcome of his experience in this field. Right from the beginning, this Business and Process Analyst has been gaining expertise, working initially as a Regional Sales Manager at NCR and later joining IBM holding the position of a Marketing Representative. Since the initial years of his journey, he has received acclaims and accolades, sometimes in the form of awards and at other times by holding important posts. winning two ‘100% Club’ Sales Awards and the prestigious runner-up ‘Golden Circle Sales Award’ is in itself an indication of his dedication and hard work.
He has worked in globally recognised organisations like IBM, PacificNet Communications Ltd, IIBA Australia, Fidelity Life and Telecom New Zealand, taking up important positions to prove himself in Business Strategy Development in Auckland. His career is an outcome of experience in major roles like Senior Business Analyst, Managing Consultant and General Manager.
Presently, he holds an influential position of a professional Business Process Architect and Analyst at MBA & Associates. His role encompasses that of a Business Architect and a Certified Process Master (CPM), supporting organisations by carrying out successful business process analysis and gap analysis. Briefly put, his skills revolve around strategy development, vendor management, process analysis, change management, and ICT solution procurement.
Kenneth Mortimer, an enthusiastic Business Process Analyst and Architect, whose outcomes are aligned with his client’s business objectives. People working with him have always praised him for being logical, methodical and punctual, delivering his end of the project well ahead of time as evidenced by over 30 recommendations on his LinkedIn profile.Read More
I have worked with Kenneth on a number of occasions. His focus on detail has really helped my clients in understanding the digital environment and its impact upon their business. He is a hands-on person with a very patient approach to getting the right result for a client. I can highly recommend him. He is an asset to have in anyone’s corner.
At a time in Intouch’s history when much information about existing processes was lost it was imperititive that we needed to understand not only our existing enterprise processes but to understand and quantify those improvements needed to improve business efficiency. Kenneth led and taught our staff the necessary skills to not only map the existing processes but to take on responsibility for improving those processes. This work laid the foundation for reducing overheads and streamlining business by giving guidelines to our replacement ERP/CRM and webshop.
I have been associated with Kenneth for about a year now and have always found him to be at the top of his game, particularly his niche of Process Architecture. He is approachable, sharp and in touch with his market, and understands the value of maintaining strong industry networks. I have never known Kenneth to be short of consulting opportunities, which in a tough market such as this, speaks volumes of the quality of his work. Kenneth has a wealth of knowledge and years of experience across various sectors, making him a confident choice for any Project Management/Business Analyst contracts that come across my desk.